Questions
Frequently asked
If your question is not here, email care@lovethy2239.com and we will get back to you.
How long does it take to get my order?
Orders are packed within 2 to 3 business days. Delivery time after that depends on the shipping method you choose at checkout. Everything is made in small batches, so if something needs to be poured before it ships we will email you.
What is in the body butters?
Mango butter, shea butter, cocoa butter, jojoba oil, avocado oil, castor oil, vitamin E and cetyl alcohol, with a fragrance blend. The full list is printed on every jar.
The butters are moisturizing and nourishing, and are made for everyday body care.
What is in the soaps?
The bars are made on a goat-milk or oatmeal soap base, with fragrance, mica colorant and botanicals such as rose petals or lavender buds blended in. Each bar is poured and cut by hand.
Her Secret Botanicals and Morning Roast use a goat-milk base, so they are not dairy free.
Why does my order look slightly different from the photo?
Everything is made in small batches by hand, so colour, marbling and scent strength vary a little between batches. Your bar will not be identical to the photograph, and that is normal.
Which size body butter should I choose?
The 2 oz is a good size to try a scent or to keep in a bag. The 4 oz is the one most people come back for, and it lasts considerably longer for everyday use.
What is in a bundle?
Each bundle pairs one soap with the body butter that goes with it, in your choice of 2 oz or 4 oz. The scents are made to complement each other rather than match exactly.
Can I return something?
Unopened items can be returned within 30 days. Because these are personal care products, opened soaps and butters cannot be returned for hygiene reasons.
If your order arrives damaged or incorrect, email us within 7 days with a photo and we will put it right.
Do you sell at markets?
Yes. Some items, including the crochet soap savers and washcloths, are only available in person. Follow along on social media for market dates.