Terms of Service

Welcome to Love Thy Neighbor 22:39. In these terms, "we", "us" and "our" mean Love Thy Neighbor 22:39. We operate this store and website, including all related content, features, products and services (the "Services"). Our store is powered by Shopify.

By visiting or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Services.

1. Using our store

By using the Services you confirm you are at least the age of majority where you live, or that you have permission from a parent or guardian.

You may be asked to provide information such as your email address and billing, payment and shipping details. You agree that the information you give us is accurate and current, and that you are authorised to provide it.

If you create an account, you are responsible for keeping your login details secure and for activity on your account.

2. Our products

Everything we sell is handmade in small batches. Because of this, colour, marbling, texture and scent strength can vary slightly from batch to batch and from the photographs shown on the site. Screen settings also affect how colours appear. These variations are normal and are not defects.

Our products are cosmetic and are not intended to diagnose, treat, cure or prevent any medical condition. Please read the ingredient list before use and stop using a product if irritation occurs. If you have a known allergy or a skin condition, check with a healthcare professional first.

Product descriptions, availability and pricing may change at any time without notice. We may limit quantities or discontinue a product at any time.

3. Orders

When you place an order you are making an offer to buy. Your order is accepted once we confirm it and your payment has been processed. We may decline or cancel an order at our discretion, and will contact you using the details you provided if we do.

Because orders are made and packed quickly, we may not be able to change or cancel an order once it is accepted. Please check your order before submitting it.

Returns and refunds are covered by our Refund Policy.

4. Prices and payment

Prices are shown in US dollars and may change without notice. The price that applies is the one shown at the time you place your order, as confirmed in your order confirmation email. Prices do not include shipping or applicable taxes unless stated.

You confirm that the payment details you provide are accurate and that you are authorised to use the payment method.

5. Shipping and delivery

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers or by events outside our control. Once your order is handed to the carrier, responsibility for it passes to you.

6. Reviews and content you send us

If you send us a review, photo, suggestion or other content, you give us permission to use, publish and share it, including for marketing, without payment to you.

You confirm that the content is yours to share, that it is accurate, and that it does not infringe anyone else's rights or contain unlawful, abusive or offensive material. We may edit or remove content at our discretion, but we are not obliged to monitor it.

7. Intellectual property

The Love Thy Neighbor 22:39 name, logo, product names, photographs, text and site design belong to us and are protected by law. You may use the site for your own personal, non commercial purposes. You may not copy, reproduce, republish or distribute our content without our written permission.

8. Acceptable use

You agree to use the Services lawfully. You may not use them to break the law, infringe anyone's rights, harass or abuse anyone, transmit false information, send spam, impersonate anyone, upload malicious code, scrape or extract data by automated means, or interfere with the security of the site.

We may suspend or close your access if you breach these terms.

9. Errors

Occasionally the site may contain errors relating to descriptions, pricing, promotions, shipping charges or availability. We may correct errors and change or cancel orders affected by them, including after an order has been submitted.

10. Third party links and tools

The site may link to or include tools provided by third parties. We do not control these and are not responsible for their content, accuracy or practices. Using them is at your own risk, and their own terms apply.

11. Relationship with Shopify

Love Thy Neighbor 22:39 is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Love Thy Neighbor 22:39. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Love Thy Neighbor 22:39, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Love Thy Neighbor 22:39.

12. Privacy

Information we collect through the Services is handled as described in our Privacy Policy. Because the site is hosted by Shopify, Shopify also processes information about your use of the site in order to provide the Services.

13. Disclaimer and limitation of liability

The Services and all products are provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law. We do not warrant that the site will be uninterrupted or error free.

To the fullest extent permitted by law, Love Thy Neighbor 22:39 is not liable for any indirect, incidental, special or consequential damages arising from your use of the Services or any product bought through them. Where liability cannot be excluded, it is limited to the amount you paid for the product in question.

Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

14. Indemnity

You agree to cover any losses, damages or claims, including reasonable legal costs, that arise from your breach of these terms, your breach of the law, or your misuse of the Services.

15. General

If any part of these terms is found to be unenforceable, the rest remains in effect. If we do not enforce a right, that does not mean we waive it. These terms, together with the policies linked from them, form the entire agreement between us.

These terms are governed by the laws of the state in which Love Thy Neighbor 22:39 is based.

16. Changes

We may update these terms at any time by posting a revised version on this page. Continued use of the Services after changes are posted means you accept them.

17. Contact

Questions about these terms can be sent to care@lovethy2239.com.